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Privacy Policy

Last Updated: September 15, 2025

  1. INTRODUCTION

LeadAcceptor (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our Chrome browser extension (the “Extension”) that monitors and reads incoming text messages to automatically process real estate lead alerts from various companies.

By installing and using our Extension, you agree to the collection, use, and disclosure of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not install or use our Extension.

  1. INFORMATION WE COLLECT

2.1 Information You Provide to Us

  • Account information (name, email address, phone number, company name)
  • Browser and extension permissions
  • Authentication credentials for connected services
  • Billing and payment information
  • Profile settings and preferences
  • Communications you send to us

2.2 Information Our Extension Accesses

Our Chrome Extension is designed to access and process:

  • Content from web-based text messaging platforms you authorize
  • Text messages containing real estate lead information
  • Contact information of potential buyers and sellers (names, phone numbers, email addresses)
  • Property preferences and requirements contained in text messages
  • Lead source information and referral details
  • Browser activity related to text messaging platforms
  • Timestamps and messaging metadata

2.3 Information Collected Automatically

When you use our Extension, we automatically collect:

  • Browser information (browser type, version, language)
  • Extension usage data (features used, leads processed, response patterns)
  • Technical information about your connection
  • Log information
  • Cookies and similar tracking technologies
  • Extension state and configuration
 

  1. BROWSER PERMISSIONS

Our Extension requires certain browser permissions to function properly:

3.1 Required Permissions

  • Read and modify website content: Required to monitor and process text messages on supported platforms
  • Access to tabs and browsing activity: Required to identify when you are using supported text messaging platforms
  • Storage access: Required to save your preferences and lead data locally
  • Network access: Required to communicate with our servers to process leads
  • Notifications: Required to alert you about new leads

3.2 Optional Permissions

  • Identity: May be requested to facilitate authentication
  • Clipboard: May be requested to copy lead information
 

  1. HOW WE USE YOUR INFORMATION

We use the information we collect to:

  • Monitor authorized web-based text messaging platforms for incoming leads
  • Read and analyze text message content to identify real estate leads
  • Provide and maintain our Extension
  • Organize and classify leads based on message content
  • Facilitate communication between you and potential clients
  • Process payments and manage your account
  • Improve and optimize our message reading algorithms
  • Respond to your inquiries and provide customer support
  • Send administrative messages and service updates
  • Send marketing communications (with your consent)
  • Monitor usage patterns and analyze trends
  • Detect and prevent fraudulent or unauthorized activities
  • Comply with legal obligations
 

  1. TEXT MESSAGE MONITORING AND PROCESSING

5.1 Scope of Text Message Access

Our Extension accesses text messages only on web platforms you specifically authorize, such as:

  • Web-based text messaging services
  • CRM platforms with messaging capabilities
  • Lead management systems with text message features

5.2 Limitations on Access

  • Our Extension only processes text content visible in your browser
  • We do not access native text messaging apps on your device
  • We do not access or read personal messages unrelated to real estate leads
  • We scan text message content only to identify and process real estate leads

5.3 Data Storage and Retention

  • Lead information extracted from text messages is stored in your LeadAcceptor account
  • Some data may be cached locally in your browser for performance
  • We retain processed lead data as necessary to provide our Service
  • You can export or delete lead information through your account settings
  1. HOW WE SHARE YOUR INFORMATION

We may share information in the following circumstances:

6.1 With Your Consent

We may share information when you instruct us to do so.

6.2 Service Providers

We share information with third-party vendors who help us operate our business and provide the Extension.

6.3 Text Processing Technologies

To enable our text message reading capabilities, we partner with text processing and analysis providers.

6.4 Business Transfers

If LeadAcceptor is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6.5 Legal Requirements

We may disclose information if required by law, regulation, or legal process.

6.6 Protection of Rights

We may disclose information to protect the rights, property, or safety of LeadAcceptor, our users, or others.

  1. YOUR RIGHTS AND CHOICES

7.1 Extension Permissions

  • You can disable our Extension at any time through Chrome’s extension management
  • You can review and modify the permissions granted to our Extension
  • You can choose which messaging platforms our Extension monitors

7.2 Account Information

You can access and update your account information through your account settings.

7.3 Marketing Communications

You can opt out of our marketing communications by following the unsubscribe instructions in our emails or by contacting us.

7.4 Data Subject Rights

Depending on your location, you may have rights to:

  • Access personal information we hold about you
  • Correct inaccurate information
  • Delete your personal information
  • Restrict or object to certain processing activities
  • Data portability
  • Withdraw consent

To exercise these rights, please contact us using the information in Section 12.

  1. DATA SECURITY

We implement reasonable security measures to protect the text messages we monitor and the information we collect. However, browser extensions have inherent security limitations, and we cannot guarantee absolute security.

  1. DATA RETENTION

We retain information extracted from text messages for as long as necessary to provide our Extension and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

  1. CHILDREN’S PRIVACY

Our Extension is not intended for children under 16, and we do not knowingly collect or process text messages containing personal information from children under 16. If you learn that a child has provided us with personal information, please contact us.

  1. INTERNATIONAL DATA TRANSFERS

We may transfer, store, and process your information, including text message content, in countries other than your own. When required by law, we implement appropriate safeguards for cross-border transfers.

  1. CONTACT US

If you have questions or concerns about this Privacy Policy, our text message monitoring practices, or our privacy practices generally, please contact us at:

LeadAcceptor
Email: support@leadacceptor.com

  1. BROWSER EXTENSION SPECIFIC INFORMATION

13.1 Chrome Web Store Privacy Practices

Our Extension is distributed through the Chrome Web Store and is subject to Google’s developer policies. For more information about Chrome extension privacy practices, please visit the Chrome Web Store.

13.2 Extension Updates

Our Extension may be updated automatically by your browser. Updates may include changes to functionality, security improvements, and privacy enhancements. Significant changes to data collection practices will be communicated through updates to this Privacy Policy.

13.3 Extension Removal

If you uninstall our Extension:

  • We will no longer have access to monitor your text messages
  • Local data stored by the Extension may be removed
  • Information already processed and stored in your LeadAcceptor account will remain until you delete your account

13.4 Third-Party Websites and Services

Our Extension interacts with third-party websites and services to monitor text messages. These third parties may have their own privacy policies governing how they collect and use your information. We recommend reviewing the privacy policies of any text messaging platforms you use with our Extension.

  1. ADDITIONAL INFORMATION FOR CALIFORNIA RESIDENTS

California residents may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). Please refer to our California Privacy Notice [link] for more information about how we process text message data and other personal information through our Extension.

  1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last Updated” date. If we make material changes, we will provide notice through our Extension, website, or by other means.

  1. ADDITIONAL INFORMATION FOR REAL ESTATE PROFESSIONALS

As a real estate professional using our Extension, you remain responsible for:

  • Ensuring you have proper authorization to monitor text messages in your work environment
  • Obtaining necessary consent before responding to leads
  • Ensuring compliance with all applicable real estate laws and regulations
  • Honoring opt-out requests
  • Maintaining appropriate records
  • Complying with broker policies regarding lead handling
  • Adhering to professional standards regarding client communications

By installing and using the LeadAcceptor Chrome Extension, you acknowledge that you have read and understood this Privacy Policy.